"I was Head of Claims at Guardian when they launched their Income Protection product. I wanted to adopt an evidence-based early intervention claims strategy that supported a vision of providing holistic and customer-centric claims support to our customers.

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I had complete trust in Monica's extensive experience and collaborative approach. She was instrumental in developing an early intervention framework, adopting a wider biopsychosocial model to ultimately understand how best to support IP claimants back to health and work.

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I believe Monica's contributions have been pivotal in helping Guardian enhance its customer journey at the claim stage, aligning the claims strategy with industry best practices and enabling effective, bespoke, and compassionate support to IP claimants. 

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I have no hesitation in recommending Monica Garcia Consulting to organisations looking to develop impactful solutions in the protection insurance sector."