Monica Garcia Consulting
Early Intervention (EI)
Working with you to develop, evaluate or refine EI and vocational rehabilitation frameworks, ensuring they are tailored to your Income Protection product and customer profile.
Bringing the latest evidence-based insights for an effective EI delivery within the Group or Retail IP sectors, promoting a positive claim journey for your customers during a difficult period of illness or injury.
Holistic claims management framework development: Adopting evidence-based frameworks to identify customers requiring Early Intervention support, creating bespoke claim journeys through a biopsychosocial approach.
Enhancing Claims Management: Supporting you in developing practical approaches to managing claims with care, consistency, and compliance, including claims philosophy support.
Training
For insurers: Assessing and managing disability claims requires a multidimensional set of skills and experience. I have been delivering training for claims teams for the last 15 years. Supporting you with the up-skilling of your claims and clinical teams. Some topics include:
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Engaging with customers effectively, building rapport and identifying customers requiring additional support in their recovery.
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Assessing and managing mental health-related claims.
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Implementing vocational rehabilitation within Income Protection
For third-party providers: Working in the Protection Insurance sector can be daunting, from insurance jargon, to different product drivers within the group and retail protection markets.
Training topics range from:
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Introduction to the protection insurance sector and Income Protection products.
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In-depth sessions covering different case scenarios for a tailored service to the Income Protection market.
Vocational Rehabilitation and Supervision
My vocational rehabilitation clinic brings over 19 years of experience within the private and public sectors.
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After an initial assessment, I collaboratively define a vocational rehabilitation plan, which includes 1-1 sessions over a defined timeframe, supporting the customer throughout their return-to-work journey.
I am to address psychosocial barriers and build work readiness through evidence-based vocational rehabilitation techniques, which may include:
- Transferable skills analysis
- Career direction coaching
- Job-seeking strategy
- CV building and condition management techniques to increase self-confidence in a graduated manner.
- Worksite meetings with employers to agree on RTW plans
- Phased return to work plans in collaboration with Occupational Health practitioners.
- Interaction with treating medical teams to guide VR work.
My Health Psychology background enabled me to adopt a holistic framework where biopsychosocial factors are addressed in a holistic, empathic, collaborative, practical and structured approach.
The feedback I receive from the customers I help is most rewarding. They come from a wide range of occupations, and my personal approach and experience enables me to offer a VIP experience.
I often find that return-to-work conversations and planning do not usually form part of medical interventions. As such, the Income Protection and Personal Injury insurance sectors have embraced vocational rehabilitation benefits for individuals, insurers and society.
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Supervision: I am committed to supporting the vocational rehabilitation professional practice of new and existing practitioners, and I work with teams and individuals providing VR supervision.
As a Trustee of the Vocational Rehabilitation Association UK (VRA), I focus on advancing the VR professional practice in the UK.
Speaking
Sharing insights on Early Intervention, vocational rehabilitation, and Income protection (IP) industry opportunities and challenges are some of the topics I often speak about at industry events or specific initiatives by insurers or third-party providers. Contact me to discuss how I can support you.